That moment when nothing quite clicked
Before purchasing, I tried to get a clear understanding of what I'd get from the software and training. Honestly, it was frustrating. Sales tried, but explanations felt rushed and too technical for someone new like me. I kept asking for basic clarity about how the dialer and database features would fit into daily work routines, but the answers were more about features rather than practical use. It wasn't until I was halfway through onboarding that a small part made sense—how the automatic updates would handle new calling protocols. But this was after signing up and paying; the moment it clicked came too late to be helpful during the decision phase. The invoicing process was fine, nothing complicated there, and signing up wasn’t difficult, but the lack of upfront clarity left me unsure if I was making the right choice. Honestly, I wish sales had been more straightforward or given examples I could really relate to, instead of listing features in a way that mostly confused me.