That moment when it finally clicked—or almost did
When I first started with WFHI, I was honestly a bit lost. The sales process gave me the impression that everything would be simply explained, but that wasn’t quite the case. I realized pretty quickly that I needed to figure out a lot of details myself, especially when handling the signup and invoicing side. The training sessions felt somewhat generic and didn’t precisely cover how to use the dialer or database features in my specific setup. However, after spending some extra time exploring and testing, the automatic updates started working smoothly, and telephonic support helped clarify a few major points. The moment it clicked was during one of those calls when a support person patiently walked me through setting up my call workflow properly. That gave me hope that I could manage the process, even if the early stages were a bit frustrating. Still, I wish the sales and pre-purchase communication had been clearer about this learning curve. Overall, I found a balance between figuring things out myself and getting useful help when I needed it, but it wasn’t an immediate fit for me.