That moment when I realized it just wasn’t working
I started off hopeful, ready to set up my remote workflow using the WFHI software, but the moment I tried to sync the database with the calling tools, everything froze. It didn’t just happen once but repeatedly over several sessions. Waiting felt endless because I kept getting stuck on the dialer setup, which kept restarting randomly. The onboarding was supposed to be smooth and helpful but instead, I had to repeat steps multiple times without any clear feedback on whether progress was made. Every update seemed to break something else rather than fixing issues, causing more confusion. The telephonic support was slow to reach, and when I finally connected, the responses felt scripted and not tailored to the problems I was facing. Even the invoicing process added to the frustration, as I encountered delays in receiving clear payment instructions which stalled entry into the system. It all came together into a frustrating experience where nothing lined up as promised. If you expect to hit the ground running, this is not the software to count on as delays and repeated obstacles left me thoroughly dissatisfied and regretting the purchase.