That moment it finally clicked, but only barely
At first, I appreciated that the team was somewhat responsive when I reached out about the sales process and features before making a decision. They answered some questions fairly quickly, which gave me hope that onboarding might be smoother. However, as I tried to get more detailed information about specific software capabilities and integration, the response times became frustratingly long and vague. It felt like an uphill battle to get clarity on features I needed to know about. The pre-purchase communication was patchy and occasionally left me unsure if I was fully investing wisely. Despite these hurdles, I have to admit that the initial sign-up and payment process was fairly straightforward, which is why I gave a slightly better rating than I might have. Overall, the moment I thought this might work was during the simple invoicing and the clear steps they sent me to complete registration. Yet, support and responsiveness during the sales phase left quite a bit to be desired and definitely impacted my early impressions.