That moment I thought I got it - then it slipped away
When I started the training, I was hopeful that by the mid-session I would be thoroughly comfortable using the dialer and database features together. There was one point when the trainer demonstrated live how the calls get logged automatically, and I thought, "Okay, now I really understand how it all clicks." But after that session, when I tried to replicate the steps, I ran into unexpected issues navigating the dashboard. It felt like I had only scratched the surface, and I wasn’t sure how to troubleshoot without further assistance. The onboarding process overall was detailed but at times overwhelming, and I’m quite likely to need support again before I get fully confident using everything smoothly on my own. Signing up and payment were straightforward, so at least that part was clear, but I do wish the training offered more follow-up resources because one session was not enough for me.