That moment I realized onboarding just wasn’t clicking
I went into the onboarding process hoping to pick everything up quickly, but day to day it just didn’t gel for me. While the initial training looked promising, when I started using the dialer and database functions throughout the week, things started to fall apart. I couldn’t get used to the way the automatic updates would change parts of the interface unexpectedly, which disrupted my workflow instead of smoothing it. Trying to reach telephonic support was another struggle; I was often put on hold or told to check the online material even though I needed real-time help. The payment and invoicing processes were okay, but felt secondary to the difficulties I faced with getting a steady grip on the software. Even after repeating some training modules, I couldn’t bring myself to feel confident with the tools daily. It just never clicked for me, and that frustration kept building across the entire experience.