That moment I realised support wasn’t quite there
I didn’t expect any major issues, but when something did go wrong during setup, I was hoping for quicker, smoother support. The telephonic assistance was polite enough and eventually got around to helping me, but there was definitely a lag and some back-and-forth to explain the problem thoroughly. I found myself waiting longer than I would’ve liked, and sometimes felt like they didn’t fully grasp the details of the issue until later in the conversation. On the plus side, once the right information was passed along, the support managed to fix the hiccup. Still, that moment when the communication caught up with the problem was a bit frustrating and felt like a slowdown in what should have been a more streamlined process. I appreciate the effort, but it could definitely be smoother next time if the support team had quicker grasp and more proactive communication.