That moment I realised support setup was mostly one-off
At first, I expected continuous, hands-on support throughout my usage of the software. During the initial setup, the telephonic assistance was quite thorough, guiding me through integrating the calling tools with the database perfectly. The automatic updates continued seamlessly without needing extra troubleshooting. After this initial phase, it became clear that most of the setup-related support was completed early on. While ongoing communication was available, it was mostly for specific questions rather than daily help. This was somewhat surprising because I anticipated more regular check-ins and proactive guidance. Overall, the training prepared me well, and the clear invoices and payment process minimized friction. The moment it clicked was when I realised self-sufficiency was actually encouraged, with support as a backup rather than constant involvement. This dynamic suits those willing to learn, though I imagine beginners might wish for more frequent touchpoints initially.