That moment I realised it wasn't what I signed up for
When I first started the onboarding process, I expected the software to match the detailed description provided during the sales pitch. But, frankly, that moment when I began using the dialer tools was when it became clear that many features weren't as smooth or intuitive as I'd hoped. The database integration felt sluggish, and I found myself spending more time trying to navigate than actually working. The automatic updates promised improvements, but I barely noticed any difference after they were installed. I did appreciate that the invoicing and payment process was straightforward and didn't cause much hassle, which was a small relief amidst the rest. Calling customer support was a frustrating experience; I often had to wait on hold for quite some time only to get generic answers that didn't really help. The training sessions I went through covered the basics, but the depth was lacking for real-world use, leaving me more confused at times. I keep hoping that these glitches will be fixed soon, but my initial expectations were far from met. You seemed promising at the start, but the overall experience left me disappointed and doubtful whether continuing with this platform is worthwhile.