That moment I almost gave up but then it clicked
I was initially frustrated because I felt like I was going in circles during a support call about setting up the database feature. The same questions were asked repeatedly and there was a bit of waiting between each response which tested my patience. But then something just clicked when the support person switched to a different way of explaining the dialer setup. Suddenly, the logic and flow of the software made sense and I could see how it fitted into the remote workflow I wanted to build. Most of the rest of the communication was pretty straightforward, though occasionally I still noticed a bit of wait time before getting help on specific queries. The training was helpful especially for the calling tools and knowing where to find automatic updates. The sign-up and invoice generation were smooth from start to finish. So that frustrating moment turned out to be just a brief bump before it all fell into place.