That aha moment with the labels took some time
Honestly, when I first signed up and looked through the software and training, the labels and terminology didn’t immediately make sense to me. I kept wondering if I was missing something obvious because the way the dashboard was laid out felt a bit confusing at first. Then chatting with support helped clarify some of the terms, and I started to see how the dialer and database features fit together. The onboarding and sales explanation were somewhat ambiguous, so I wasn’t sure what kind of workflow was expected. After a while, though, it finally clicked when I realized that some of the labels were just different from what I’m used to. That moment made the whole process smoother, and the training videos helped reinforce what I learned by trial and error. Overall, it was a little bumpy at first, but once the terminology sank in, I could appreciate the design a lot more. Still, better upfront wording could have saved me a lot of initial confusion.