Terminology clarity during training was somewhat off
The onboarding training felt a bit misaligned with the labels and wording used throughout. They did manage to explain the general workflow adequately, so I'll give them credit for that. However, some of the phrases and labels they used in the software seemed inconsistent, which caused slight confusion at times. For example, what they called the “Dashboard” didn’t quite seem like the main overview I expected, and the database feature descriptions were vague. The training materials themselves used terms which felt more like marketing jargon than straightforward instructions. While I appreciate the content was well-structured, the mismatch between terms used in training and those actually seen in the software slowed my understanding. It was not entirely frustrating, more like an unnecessary hurdle to get past. I found myself double-checking the meaning of modules to be sure I was on the right track. One positive aspect was that the onboarding pace was tolerable, not too rapid, giving some breathing room to absorb info. Still, if the wording and labels could be aligned better, the overall experience would improve quite a bit.