telling it like it is - onboarding felt out of order
So I went into the training expecting a smooth sequence, but honestly the steps felt a bit scattered. I mean, they introduced some parts of the calling tools before I really got the hang of the database, which just confused me more. Some of the modules overlapped unnecessarily, making it harder to keep track of what I was supposed to focus on next. On the positive side, the software itself was intuitive enough that I could guess some features without too much trouble. Also, the telephonic support was pretty helpful when I reached out, so at least there was some backup. Still, if they had arranged the onboarding in a more logical order, it might not have taken as long to start using the dialer effectively. I feel like the automatic update notifications threw me off a bit as well since they popped up without much info on what was changed. In short, it wasn’t the best experience going step-by-step, but I managed to get through it even if it felt more complicated than it should have been.