Tell it as it is: support wasn’t reliable enough
I want to start by saying the telephonic support was okay when it came to answering the initial questions I had. They were polite and tried to be helpful, which I appreciate. However, as the days went by and I used the calling dialer and database features daily, I noticed that the software sometimes behaved inconsistently. Certain updates improved performance, but occasionally new bugs appeared, making it trickier to rely on it for regular remote work. I mean, the call tools generally functioned, but glitches in the dialer led to dropped calls or incorrect logging more than once. Also, when I reached back to support, the response time was slower and I was sometimes passed around multiple agents, which was frustrating. The invoicing system was simple enough, yet the automatic updates occasionally changed the interface unexpectedly, causing a need to relearn parts of the workflow. Overall, I think WFHI has potential, but the day-to-day experience left me wishing the support and software stability were more consistent. The one thing I can’t take away is that the sign-up and payment process were smooth and hassle-free, which was a relief amid the other issues. So if you ask me casually about it, I’d say it’s not bad but I still feel they need to polish the daily usability and communication channels a lot more.