Telephonic Support Works Day to Day with Minor Delays
Throughout my daily use of the software, the telephonic support has generally been quite reliable and helpful. On several occasions during the week, whenever I encountered an issue with the dialer or needed clarification about the database sync, the support team was quick to respond and clear in their explanations. The communication was friendly and professional, which made me feel confident in reaching out for assistance repeatedly. However, there was this one small reservation: sometimes the wait times on the phone were longer than I would have liked, especially during peak hours. Also, automatic updates occasionally disrupted my workflow momentarily, and although I reported these issues, the follow-up was slightly delayed. Still, I appreciate their effort to keep the communication channels open and their readiness to help with ongoing questions rather than just at onboarding. This ongoing support has allowed me to maintain productive remote workflows without major interruptions. Overall, the software and communication have been solid day to day with just a few minor hiccups.