2 out of 52 of 5Verified customerSupport and communication
Telephonic support was unhelpful, but updates were okay
I found your telephonic support frustrating and slow to respond to my queries about the calling tools. It took several calls to get basic information, and the issues weren’t really resolved. On the other hand, the automatic updates ran smoothly and didn’t disrupt my workflow, which I appreciated. Still, overall, it left me unsure about relying on your support for urgent needs. I expected more clarity and confidence after contacting you, but honestly, I ended the process feeling less sure. The onboarding process for the database feature was also confusing, and there was little proactive guidance. You really need to fix communication channels, or many users will struggle like I did.