Telephonic support was unhelpful
Compared to other tools I've used, WFHI's telephonic support was quite disappointing. The time taken to respond was longer than expected and the representatives didn't provide clear solutions. Unlike previous experiences where support was quick and efficient, here it felt like a lot of my issues just bounced around without resolution. The communication style felt rushed and sometimes unclear, leaving me more frustrated. However, the automatic updates did work fine in the background, so I can appreciate that maintenance aspect. Signing up and the invoicing process were straightforward enough and didn't add to the hassle. Still, given the sluggish and ineffective support, using the calling tools and dialer was more frustrating than productive. In comparison, the database feature seemed okay but wasn't enough to offset the poor communication. I’m not impressed and don’t plan to rely on their support again in future.