Telephonic support was the only positive
Using the software day to day has been a bit frustrating overall. I found the calling tools sometimes lagged, which made completing tasks slower than I'd like. The database integrated with my workflow okay, but updates rolled out without clear notes, so I often wondered if anything had actually changed. When I needed help, the telephonic support was the only real highlight. They answered calls with patience and tried to understand what I was saying, which is more than I can say for other parts. But honestly, even then the solutions were slow and often didn't fix the problem immediately. The sign-up and invoicing process started smooth but then grew confusing with unclear descriptions on charges. That little bit was helpful, though. Overall, I've been a bit disappointed by how clunky the experience ended up day after day, not as user-friendly as promised or hoped. The training was somewhat basic and didn't prepare me for the real quirks of using the software. I think the expectations set before purchase need to better match how the workflow actually behaves in practice over time, especially for anyone needing consistent ease of use.