Telephonic support was the biggest surprise
When I first started using WFHI's software, I compared it with other tools I've used before. The calling tools and dialer were pretty standard, nothing spectacular but reliable enough for daily use. The database feature was decent and fitted well into some of my workflow needs, though it wasn't as customizable as I hoped. One thing that really caught me off guard was the telephonic support—it was both better and worse than what I expected. Sometimes getting through was surprisingly quick, and the staff seemed professional, but other times the wait was long and the assistance wasn't as thorough as I'd like. The automatic updates worked quietly in the background, which was a relief, and the sign-up and invoicing processes were straightforward overall. However, the inconsistent experience with support meant I had to spend extra time figuring things out on my own occasionally. So, while the software itself did its job fine, support fluctuations are something anyone considering it should keep in mind. Despite the ups and downs, I'm still using it for some tasks as it meets my base requirements.