telephonic support was slow and repetitive
My experience with the software access was disappointing mainly because of how slow the telephonic support was. Several times I was left waiting on hold for long periods before anyone was able to answer. When I finally connected with a representative, I found myself having to repeat the same details multiple times which was frustrating. The sign-up process seemed to work initially but when I encountered issues logging into the software platform, the help I received by phone was not very effective at resolving them quickly. The automatic updates seemed to introduce bugs that made navigation less smooth as well. While the database feature promised useful organization, I couldn’t take full advantage because of these access issues. The invoicing and payment steps at least appeared to be clear but the support delays overshadowed these positives. Overall it did not work well for me and left me feeling very frustrated and stuck in a loop of waiting and explaining.