Telephonic support was responsive but setup overall mixed
The telephonic support was quite helpful and responsive whenever I reached out. They clarified many doubts about how the dialer and calling tools worked during the initial setup. That helped smooth out some of the early issues. However, I found the setup itself to be a mixed bag. A lot of configuration was one-off, like the database integration and initial training setup, but there were ongoing problems with updates that disrupted my workflow periodically. Automatic updates would sometimes reset parts of my setup, which wasn’t communicated well ahead of time. So, some things went well with support and clarity during onboarding, but ongoing maintenance and keeping things running smoothly was less consistent. The invoicing and payment process was clear and quick, no issues there. Overall, I am neutral about this: effective support initially but less so for continuous operation.