telephonic support was responsive, but overall expectations fell short
Before signing up, I thought the support and communication would be more thorough and personalized. They did answer my calls quickly and the representatives were polite, which was the one thing that went well in this experience. But when it came to resolving any real issue, they seemed to struggle to offer solutions. The onboarding flow was moderately clear, yet I found that several key features of the software didn’t match the pre-purchase descriptions I’d read. For example, the dialer didn’t integrate as smoothly as promised with my existing workflow, and automatic updates sometimes caused unexpected changes that were not well communicated. I was hopeful that the training would bridge these gaps, but it felt rushed and a bit generic, not addressing the challenges I faced. Invoicing and payment were straightforward, thankfully, but overall, I came away pretty frustrated that the whole package did not meet what I was expecting from the start. There were moments where I thought it could work if supported better, but the lack of clear guidance after onboarding left me disappointed with the whole experience and unsure whether I’ll continue using the product.