Telephonic support was responsive but follow-up could improve
The telephonic support during my setup was a highlight — they responded quickly when I called, guiding me through the invoicing and payment steps efficiently. I could tell they knew their software well and were eager to help, which made first-time use less intimidating. However, after the initial setup, communication became less consistent. I had some questions about ongoing database management and using the updated calling tools, but it sometimes took longer to get answers or clarifications. In terms of setup, it was mostly a one-off process nicely supported, which made the start smooth. Still, I hoped for more proactive updates or check-ins to keep me on track after that. A minor reservation within an otherwise balanced experience, mostly because follow-up felt a bit patchy despite the strong first contact.