Telephonic support was reliable but slow to connect
I called the telephonic support several times during the first week after signing up. Every time, I had to wait a long while before someone picked up, which was frustrating. On a couple of occasions, the representative repeated the same troubleshooting steps I had already mentioned, making the process longer. However, once the support person understood the issue properly, they were able to guide me clearly. The support staff did not rush through explanations, which I appreciated, but the waiting times and repetition detracted from the overall experience. I had hoped for quicker resolutions since I wanted to integrate the calling tools with my ongoing work right away. The database feature was easy to access and worked fine for storing my contacts, but switching between software modules felt slow. Automatic updates sometimes caused brief delays when starting the app, adding to the time lost. The sign-up process was straightforward, and invoicing was clear, but calling support needs better efficiency to make remote workflows smoother for me.