Telephonic support was punctual, but not much else
I found the telephonic support helpful only in terms of punctuality. They answered my calls as scheduled, which I guess is a decent thing. However, most of the solutions and troubleshooting I had to figure out myself. The explanations were often vague, forcing me to recheck the training materials repeatedly. The onboarding flow was somewhat rushed and lacked detailed instructions, so I ended up spending a lot of time just navigating the software’s dashboards and call management tools on my own. Automatic updates happened without much notification, which caused some minor disruptions at crucial times. Though the database feature is quite solid, I had to work out integrations alone because the support team was not proactive in guiding me through those. The sign-up and payment process was straightforward enough, no issues there. Overall, while telephone responses were timely, I expected more thorough guidance from the support team instead of having to do the bulk of learning independently.