Telephonic support was inadequate despite one decent call
I’ll start with the only positive: the initial telephonic support was okay when I first called for help setting up the database feature. But that’s about all that went well. After that, whenever things went wrong—dialer errors, login glitches—the support either took too long to respond or gave vague, unhelpful advice. It got frustrating because the problems felt like they never really got resolved, just temporarily patched. The onboarding flow was also patchy; it often left me guessing the next steps without clear guidance. While automatic updates promised seamless fixes, they sometimes disrupted the workflow unexpectedly. I appreciate that the sign-up and payment process was fairly straightforward, though that didn’t compensate for ongoing technical issues. In summary, it felt like the software had potential, but the lack of prompt, clear communication when problems arose made using it a chore more often than not. I think the telephonic support needs a serious overhaul if they want users to stay satisfied.