Telephonic support was helpful but some info hard to find
Overall, the telephonic support from WFHI worked well when I needed assistance with the database feature. The representatives were polite and guided me through the necessary steps without much delay, which was reassuring. However, I noticed I often had to figure out initial setup details on my own because the documentation could have been clearer. For example, how the automatic updates affected my workflow wasn’t entirely obvious until after I experienced a few changes firsthand. Sometimes the software would update overnight, and I needed to adjust to the new interface or features, but support was available whenever I called. The priority assistance was helpful during critical moments, but I wish there was a more proactive way to learn about updates without relying on trial and error. Despite that, I managed most of the usual issues by myself, which shows the software is user-friendly overall. So, while I appreciate how responsive the support team was, I think a bit more upfront guidance during onboarding would have saved me some time and effort.