Telephonic support was helpful but slow callbacks
Over the last few weeks, I was noticing that telephonic support was generally helpful whenever I reached them. When I explained which feature in the dialer was not reacting as expected on certain calls, they actually understood my problem and offered some standard checks. However, the callback times were often slow, and that made me feel stuck at several moments during the day-to-day use of the software. Also, on a couple of occasions, the database update didn’t sync well, which I had to fix manually. So while the help I got was sincere, the overall communication had delays which affected my work rhythm. Onboarding was smooth, but the ongoing responsiveness was uneven. It’s not a total disappointment since positive parts existed, but the inconsistency between promptness and thoroughness left me feeling a bit weary. I’ve mentioned these issues a few times already and hoped they would speed up, yet it still feels like a slow process from their side in keeping up with issues beyond the initial setup.