Telephonic support was helpful but delays were frustrating
When I contacted WFHI's telephonic support about an issue I faced with the dialer, the person on the line was polite and explained some troubleshooting steps clearly, which worked partially. However, I found that the overall wait time to get through was longer than expected, and some of the issues with the software took longer to get fixed despite being reported. The automatic updates improved the database feature a bit, though some glitches still popped up intermittently. I would say the onboarding instructions were straightforward, but I needed the support to fully get the setup right. So, I might reach out again if more issues arise since the assistance is competent, but I hope the response times get better next time. The invoicing and payment process went smoothly, and signing up was straightforward without confusion. Overall, while the experience was somewhat mixed due to support wait times, the quality of help when I got through was decent enough to be encouraging for future interactions.