Telephonic support was frustratingly slow
I decided to reach out to the WFHI support team because the dialer feature wasn't connecting properly with my database. At first, I thought it might be a simple fix, but after multiple calls, I found the responses were very delayed. Each time I spoke to a person, they would ask me to explain my situation again, and the issue still wasn't resolved after several follow-ups. It took many days for anyone to provide a clear direction, and often I was left without updates. The communication felt disjointed and unhelpful, which made the entire experience quite frustrating. I expected a smoother, more responsive service especially when using a paid software like this. I understand updates happen and support may get busy, but the way they handled my concerns was disappointing and left me feeling ignored rather than assisted.