Telephonic support was delayed and unclear
My experience with WFHI's support left much to be desired. While the software itself has a good range of features, when I encountered a problem during setup, I found the telephonic support to be slow in responding. It often required multiple calls before I could speak with someone who had enough knowledge to guide me. Much of the communication was one-sided with scripted responses that did not solve the issues at hand. I ended up spending considerable time working out solutions on my own by trial and error. Even then, some queries remained unresolved due to lack of specific guidance. I was able to access some helpful online documentation which was straightforward to understand. However, the lack of proactive assistance made onboarding longer than necessary. Invoicing and payment processes were clear and did not pose any problems, which was one aspect that went well in this whole experience. Overall, I feel that better training for support staff and improved communication protocols could make a difference for future users. At this point, I remain neutral about the software itself because of these operational hiccups and my own extended learning curve.