Telephonic support was clear but follow-up lagged
When I first reached out to telephonic support about setting up the calling tools and database integration, the agent was able to explain the process clearly. I appreciated their patience and step-by-step guidance through the onboarding workflow. However, when I requested follow-up assistance to troubleshoot some issues with the dialer's connectivity, the response was slower than I expected. The automatic updates had changed some settings, which added to my confusion, but the support team didn’t clarify this until much later. By the end of the week, I felt somewhat confident in using the software and training modules, but the mixed interactions with support left me unsure about how seamless future help would be. The invoicing and payment process had gone smoothly, which was a relief, and I liked that the sign-up flow was straightforward. Overall, while support communication was mostly helpful, the inconsistency in timely follow-up calls impacted my confidence in relying on the platform fully yet.