3 out of 53 of 5Verified purchaseSupport and communication
Telephonic support was better in politeness but slower than before
Compared to other remote workflow platforms I've encountered, WFHI’s telephonic support was notably polite and courteous, which I found refreshing. However, it occasionally lagged behind in delivering quick responses during busy times, something I hadn’t quite expected. In previous experiences, response times felt a little quicker even if the agents seemed less patient. Here, the wait sometimes felt longer, though the quality of information given was generally better. The mix of helpfulness and occasional delays meant I had mixed feelings overall. It’s probably a tradeoff between thoroughness and speed. The system wasn’t bad by any means, just different than what I was used to.