Telephonic support was a constant frustration
I started using the WFHI software with hope, but the telephonic support left much to be desired over the week. Each time I needed assistance, the wait times were long, and explanations from the representatives were unclear or contradictory. The automatic updates, which I thought might improve things day by day, often introduced more bugs or slowed my workflow. The database feature, which was supposed to help organize client information remotely, often froze or failed to save changes, causing me to lose valuable data. The calling tools and dialer intermittently dropped calls or didn’t connect at all, making the software unreliable during important communication. The onboarding flow seemed straightforward at first, but as days passed discrepancies and technical issues became common. The sign-up, invoicing, and payment steps were the only aspect that worked smoothly, but unfortunately, that didn’t compensate for the day-to-day operational frustrations. Overall, this experience was quite disappointing, as I expected a more stable and user-friendly system, especially when relying heavily on remote workflow software. I can’t say I’d want to continue with this setup given these ongoing daily problems.