Telephonic support thoda better ho sakta tha
Jab maine WFHI software ko pehli bar use karna start kiya toh telephonic support se thoda different expectation tha meri taraf se. Maine socha tha ki jaise kisi bhi software me hota hai, support zyada immediately available hoga aur queries jaldi clear hongi. Support team ne replies diye aur kaam bhi kiya during calls, par kabhi kabhi unka jawab milne me thoda delay ho jata tha. Training sessions se general understanding achhi ho gayi thi, par jab technically kisi specific problem par baat karni hoti toh thoda slow lagta tha response. Software update automatic hua aur database smooth chala bina kisi major issue ke. Payment process aur invoicing simple thi, koi dikkat nahi hui isme. Jo mujhe best laga wo ye ki unhone har call me patience dikhayi aur detail se explain kiya. Lekin connected hone me thoda time laga aur kabhi kabhi mujhe feel hua ki thoda zyada technical support ka wait ho raha hai. Overall, wo jo mera expectation tha aur jo actual experience tha, usme thodi si gap rahi support communication me. Par wo ek minor hiccup tha standards ke hisaab se, jisme koi big risk ya loss nahi hua.