Telephonic support started strong but ongoing help was mixed
Reflecting back on my experience, the initial telephonic support when setting up the software was very helpful and clear, making the first steps easy to navigate. The onboarding process benefited greatly from this personalized assistance. However, as time went on, the level of ongoing support became less consistent; responses were slower and sometimes lacked depth, which made troubleshooting somewhat frustrating at times. The automatic updates rolled out without major issues, integrating fairly well with the existing setup. The database feature, while robust, needed occasional tweaks that required some DIY effort rather than direct support. Overall, I appreciate the hands-on start but feel that continuing communication could be enhanced to maintain the initial level of user confidence. This mixed support experience is something to consider carefully when committing to the software long term.