Telephonic support response tha disappointing
Mujhe lagta tha support team mujhe zyada assist karegi, lekin zyada tar mujhe khud hi sab troubleshoot karna pada software ke daily use mein. Onboarding se le ke calling tools tak, jab koi issue aaya toh support response either der se mila ya waisa nahi tha jaise expect kiya tha. Database integration samajhna thoda mushkil tha without proper explanations, aur training bhi thodi limited lagi mujhe. Automatic updates bhi kabhi kabhi confuse kar deti thi, especially jab system chal raha ho. Payment aur invoicing process mein sab clear tha, par support mein kamjori ne thoda frustration bhi diya. Main samajhta hoon ki product me potential hai, par telephonic support ke bina daily problems ko manage karna challenging tha mere liye. Follow-ups bhi bar bar karne padte the, jo time-consuming tha. Overall, main kahunga ki yeh service mere liye effective nahi thi, thoda aur help mila hota toh shayad main zyada accha experience karta.