Telephonic support often unresponsive, but dialer was reliable
Overall, my experience with the telephonic support was disappointing. While I expected regular assistance with the remote workflow software, the day-to-day responsiveness fell short of expectations. Calls to support frequently went unanswered or had long hold times, which was frustrating, especially on days when I faced technical difficulties using the dialer. On the positive side, once I managed to log in and configure the dialer tool as per the onboarding flow, it performed reliably without crashes throughout the week. I had hoped the onboarding process would prepare me better to navigate the database feature effortlessly, but I found that I kept needing help for tasks that seemed basic at first. Automatic updates sometimes altered interface elements without warning, which added to the confusion, but these were minor annoyances compared to limited live support. The invoicing and payment processes were as expected, though the sign-up system could be smoother and less time-consuming. Despite appreciating the dialer's stable behavior, the overall lack of consistent communication and slow assistance made the software difficult to use effectively. It seemed as if support was too stretched to manage queries day by day, which affected my workflow negatively. This experience was below what I had hoped for, although I can acknowledge some aspects of the software itself held up well under regular use.