Telephonic support mein disappointment hui ziada
Initially jab sign-up kiya tha, to process thik-thak tha and invoice bhi timely mila. Training ke materials theek the aur dialer basic functions mein kaam kar raha tha, jo acha tha. Lekin jab daily work flow mein aaya, tab support system ne fail kiya mera. Jab call karne laga technical problem solve karne ke liye, toh response delay se milta tha, kabhi kabhi toh follow up lena padta tha repeatedly. Support agents serious aur helpful lagte the shuru mein, par jab baar baar issue aaya toh lagne laga ki unke paas resources ya knowledge nahi hai problem ko theek karne ke liye. Automatic updates bhi aksar stalled rahe, jisse work thoda disrupt hua. Database integration mein bhi kuch glitches the jo rozana kaam thoda mushkil banate the. Billing aur payment ka process simple tha lekin support ki wajah se mera overall experience negative ho gaya. Shayad agar communication smooth hota toh main thoda aur scuccesful feel kar pata is system se.