Telephonic support matched some expectations, not all
Initially, I was a bit skeptical about the telephonic support provided with WFHI's software due to other experiences I've had with similar products. I expected the wait times to be longer and the solutions to be somewhat generic, but I was pleasantly surprised that the representatives were able to directly help me with database queries and dialer configurations. However, I did find that some issues, especially those that involved account details and payments, had to be followed up multiple times before getting clear responses. The updated training materials helped reduce some confusion but for other technical glitches, the support did not always have immediate answers. By the end of the support sessions, I felt moderately confident in using the calling tools but less sure about invoicing and billing processes. The contrast between prompt help for software issues and delays on payment questions left me with mixed feelings about communication overall.