Telephonic support is seriously lacking
I have tried various platforms before, and I must say your telephonic support was the most frustrating aspect. Unlike others, your support team failed to respond promptly, leaving me hanging for long periods without any clear resolution. The communication was inconsistent and often confusing, which made managing the software almost impossible. Additionally, your automatic update feature did not work as expected, forcing me to manually troubleshoot issues that should have been seamless. I appreciate that sign-up was straightforward, but all that convenience was overshadowed by how poorly the support handled my queries. The invoicing system was another pain point; it was not intuitive and lacked clarity in the process steps. When I called for assistance, I found it far worse than previous experiences I had with similar tools. Your dialing tool and database functions were riddled with bugs, which your team did not seem able to fix quickly. Overall, compared to what I used before, working with your service felt like a complete step backward, especially in terms of support and communication.