2 out of 52 of 5Verified purchaseSupport and communication
Telephonic support hours do not match my working day
Although I appreciated the technical capabilities of the software and the thorough design of the database feature, I was disappointed by how the telephonic support hours did not really align with my actual working hours. It was difficult to receive timely assistance since the support line often closed before I started my daily tasks. The automatic updates functioned well without interrupting workflow, which was a positive aspect. However, the mismatch in support availability meant that I had to resolve certain issues without help, which delayed my progress. The payment and invoicing process was smooth and straightforward, yet the communication gaps concerning support timing significantly impacted my overall experience.