Telephonic support had clear ups and downs
When I first started with WFHI’s telephonic support, I was pleasantly surprised by the friendliness of the team, especially during the initial setup phase. They guided me through activating my database feature, which was straightforward. However, as the weeks went by, I noticed that the support felt more transactional. Most issues appeared to require one-off intervention rather than ongoing help. For example, after the initial guidance, routine updates and questions about calling tools felt somewhat neglected unless I pushed repeatedly. While the automatic updates worked well enough, it seemed the proactive follow-up could have been better. It gave me mixed feelings because the initial help was warm and patient, but the ongoing communication lacked the same attentiveness. I continued to work through these without much fuss, though a richer ongoing support might have eased some daily annoyances.