Telephonic support good but setup felt mostly one-off
I found the telephonic support to be quite helpful whenever I had questions during setup — the representatives clearly explained the features and the calling tool’s usage. That part went smoothly and made the initial days easier. However, after that initial setup phase, ongoing support didn’t feel as necessary, since most processes ran on automatic updates and the software largely handled itself. It wasn’t clear to me how often I should expect to need live support again, or if any continuous guidance was part of the package. In practice, I managed day-to-day tasks fine without repeated calls, but I would have appreciated some automated reminders or check-ins to ensure updates and workflows stayed on track. The blend of one-off help plus mostly independence worked for me, though it depends on your comfort level. Overall, the communication and support did its job in getting me started and supporting me when it mattered.