Telephonic support felt slower compared to past experiences
My general impression is that telephonic support here did not meet the standard I was used to from previous tools. It was mostly less responsive in terms of immediate help when I faced software issues or questions about the database feature. While their representatives were polite and tried to assist, the waiting times on calls and the delay in resolving problems were longer than what I expected. On the positive side, the automatic updates did reduce some troubleshooting, and the payment and invoicing processes were overall smooth once set up. Training sessions were adequate, though I wished for more personalized guidance. Using the dialer and calling tools after onboarding was generally fine, but occasionally the documentation was insufficient, leading me to rely on support. Compared to what I had before, this felt slower and sometimes patchy. I do acknowledge that the sign-up and software access procedures were efficient and clear, which was helpful at the start. Despite these upsides, the support experience was the biggest downside in my workflow and something I hope they improve upon going forward.