Taking too long to get started, frustrating process
Honestly, my experience with the pre-purchase phase of WFHI felt a bit slow and frustrating. The sign-up and invoicing steps dragged longer than I expected, which really set the tone for the entire onboarding process. It took me quite a few days just to get the initial database setup right, and the training materials were not as straightforward as I hoped, requiring me to figure out a lot on my own. On the plus side, once I got access to the calling tools and dialer, they worked decently and without interruption. However, the pace of getting everything ready felt cumbersome and could easily make someone lose patience. Perhaps the next update can streamline onboarding and provide clearer, quicker guidance to new customers so that impatience doesn't grow before the software's benefits become apparent.