Taking time to get through the billing setup was frustrating
My experience with the sales and pre-purchase process was a bit drawn-out. It took longer than I expected to actually complete the sign-up and payment steps, which delayed my ability to start using the software fully. The invoicing system was not very intuitive at first, and I had to spend some time figuring out how to proceed correctly. On the bright side, once the payment cleared, the automatic updates and software installation went fine without any problems. However, the initial phase involving the purchase process lacked clarity, and I would have appreciated more straightforward guidance or an easier onboarding flow. It was a bit of a warm process because the support team was polite when I reached out, but the overall timing could have been better. In conclusion, although things got sorted eventually and the product worked well, starting out wasn’t as quick or clear as I had hoped.