Takes too long to get started, not suitable for immediate use
I found the software difficult to access in a timely manner, which was frustrating. From signing up to actually being able to start work, the process took much longer than I expected. The onboarding steps were not clear to me and the dialer tool was confusing without proper guidance. Training seemed helpful on paper but getting access to it was a slow process. Even telephonic support, which I hoped would speed things up, was not very responsive when I tried to get help. The database feature didn’t integrate well into my workflow since it took too long to learn and start using effectively. Automatic updates sometimes interrupted my work without warning. Overall, this software would not suit someone who needs to get going quickly or without much technical assistance because it simply took too long for me to be ready to use it properly.