Takes a lot of effort to figure out, explanation wasn’t clear
When I first started trying to understand how WFHI’s software and services work, I thought the explanation would be straightforward. But the sign-up process itself took more time than expected because the payment and invoicing details were confusing at first. I had to go back and forth several times to make sure the invoice matched what I thought I signed up for. Then, the training material seemed scattered and didn’t really explain how the calling tools and dialer worked in day-to-day terms. Even support over the phone sometimes repeated the same things without making things clearer to me. The database feature wasn’t very well defined, and automatic updates sometimes changed features without warning, which added to the confusion. After spending many hours trying to sort these out, I still felt like I was piecing together bits of information on my own instead of getting a clear path from WFHI. Honestly, the effort to understand it all was exhausting, and the explanations weren’t as clear or helpful as I needed them to be. I wouldn’t say it was user-friendly in the way I expected.