Tabhi samajh aaya jab mai khud thoda explore kar rahi thi
Shuruaat mein mujhe laga ki support team har choti chiz instantly solve karegi, lekin kaafi kuch mujhe khud hi explore karna pada. Training ke dauran basic cheezein theek se samjha di gayi thi lekin jab main advanced features use kar rahi thi toh mujhe documentation aur help articles khud dekhne padhe. Kabhi kabhi dialer mein tweak karne padte the to get better call quality, jo ki support se poochne ke bajaye main ne apni research se solve kiya. Telephonic support available thi, par response thoda time le leta tha, aur mein ek baar mein poori baat nahi bata paati thi toh mujhe baar-baar call karni padti thi. Onboarding flow mein bhi kuch steps clear nahi the initially, jaise ki database feature ko customise karna, toh usme bhi support team se thodi madad mili thi, par basic hi. Updates automatic milte rehte hain, toh wo helpful tha ki mujhe baar-baar update dekhne ka chakkar nahi lagana padta. Overall, main satisfied hoon software se, par thodi aur proactive help milti toh better hota, especially jab naye tools ya functions add kiye jate hain. Payment process seamless tha, invoice samajhne mein easy tha, signup bhi clear tha. Toh jabki support thodi self-service jaisi lagti hai kabhi-kabhi, main software use karna continue karungi kyunki khud try karte-karte samajh aa jata hai.